Refund policy

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Return & Exchange Policy by Raazina Essence

We want you to love your purchase, but if for any reason you are not completely satisfied, we’re here to help.

Returns Eligibility

• You can request a return within 14 days of receiving your order.

• Items must be unused, and in their original packaging.

• Returns will not be accepted for items that show signs of use, damage, or alteration.
  
  

Non-Returnable Items

• Sale or discounted items

• Signs of use, Damage, or Alteration

• Customized or made-to-order products
  
  

How to Initiate a Return

1. Contact us through our website or watsapp with your order number.

2. Our team will guide you through the return process and provide a return address.

3. Customers are responsible for return shipping costs unless the item received was defective or incorrect.
   
   

Refunds

• Once we receive and inspect your returned item, we will notify you about the status of your refund.

• If approved, your refund will be processed within same business days to your original payment method.
  
  

Exchanges

• We only replace items if they are defective, damaged, or if you received the wrong item.

• For exchanges, contact us within 48 hours of delivery.